User Agreement

This agreement covers all websites and other social networks that owned by Rolling Silver Holdings Sdn Bhd (including ,, Facebook, Twitter, Instagram, YouTube). By continuing to browse and use this website and other social networks owned by Rolling Silver Holdings, you are agreeing to comply with and be bound by the following terms and conditions, including , without limitation, the terms available by hyperlink. These terms apply to all Orders and Purchases, whether made through this website, by telephone or otherwise.

The term '' or 'us' or 'we' or 'our' refers to the owner of the website or social networks whose registered office is B-2-9 IOI Boulevard, Jalan Kenari 5, Bandar Puchong Jaya, Puchong 47100 Selangor, Malaysia. Our company registered under the Companies Commission of Malaysia in Kuala Lumpur. Our registration name is Rolling Silver Holdings Sdn Bhd, registration number is 1008659-T and GST registration no: 001618542592 The term 'you' or ‘ your’ or ‘the Customer’ refers to the user or viewer of our websites and social networks.

We reserve the rights to amend this User Agreement at any time. We will post the revised User Agreement with the amended Term of Services on our website. We may terminate, suspend, change or restrict access to all or any part of the website without notice or liability.

This agreement contains 12 sections. You may jump directly to any section by selecting the appropriate link below. The headings and subheadings below are for reference only and do not limit the scope of each section.


1. Disclaimers

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • The Anti-Money Laundering and Anti Terrorism Financing Act 2001 (Invocation of Part IV) Order 17th April 2008 for dealers in precious metal and precious stones Section 13, paragraph 14(b), subsection 16(2) and section 24 of the Act effective as of 1st July, 2008, requires all dealers of precious metals to report transactions that exceeds a specific threshold amount, is suspicious in nature and there is reasonable grounds the proceeds are generated from an unlawful activity, to the Financial Intelligence Unit in Bank Negara Malaysia without alerting the Customer on the matter.
  • Therefore the Company is required to conduct due diligence on its Customer and maintain records of the profile and particulars of the Customer, nature of business, and intended nature of the transaction.
  • Buying and selling of Silver & Gold is not regulated by any statutory body BUT nonetheless, where the Silver & Gold trading or investment scheme clearly offers investment opportunity by collecting deposits from the public and investors are promised investment returns/profits within a certain period of time, whereby the original investment are refunded, in that the company is involved in illegal deposit taking by using gold/silver to camouflage its activities, then the Company maybe in contravention of section 25(1) Banking And Financial Institutions Act 1989 (BAFIA) for Bank Negara Malaysia's investigation.
  • The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
  • In such event, Rolling Silver Holdings Snd Bhd shall not be liable to any civil, criminal or disciplinary proceedings for the disclosure of any information in any report of suspicious transactions made in good faith. Rolling Silver Holdings Sdn Bhd reserves the right to disclose information or produce any documents in its possession to the relevant statutory authorities when required to do so.

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2. Communications & Use of this Website and other Social Networks (including Facebook, Twitter, Instagram, YouTube)

  • This website uses cookies to monitor browsing preferences.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on our website and other social networks are entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and other social networks meet your specific requirements.
  • All trademarks reproduced in our website and other social networks, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of our website and other social networks may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, our website and other social networks may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • We strive to create an open, caring and respectful dialogue with the Customers in our social networks. The views expressed by us are mainly from our point of view and experiences. Customers are encouraged to use the information discreetly. Should we have any ways offended the Customers, please write to us immediately at or call us at 03-8080 9388 or 012 9388 190. Our management takes this matter seriously and will response at soonest during business days.

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3. Shipping & Self-Collection Policy


4. Payment Policy


5. Jewellery Policy


6. Storage Policy


7. Authentification Test

  • We offer several testings that are non-destructive Bullion testing methodologies that measures material characteristics of a given sample and evaluates whether the results fall within acceptable material tolerances that are characteristic of the Bullion type tested. The testing criteria and the relevant acceptable material tolerances are determined at our sole discretion and may be modified from time to time without prior notice. Bullion that passes the our testing machines are considered by us to be genuine Bullion. We do not buy, sell, or store any Bullion that fails the test and/or any Bullion that is not deemed genuine.
  • We shall not be liable for any incidental, indirect, special or consequential loss or damage including, but not limited to, loss of revenue, profits, contracts, business or anticipated savings, or loss of goodwill or reputation, whether foreseeable or not and whether arising from any act or omission in the provision of the testing services we provided.

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8. Privacy Policy


9. Buy Back Policy


10. Good and Services Tax (Relief and Exempt Supply)

  • imported the Investment Grade Precious Metals are GST free and are solely for personal investment purpose and not for manufacturing.
  • You make representations and warranties to us that the Investment Grade Precious Metal you bought from is for personal investment purpose and not for manufacturing.

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11. Market Loss Policy

  • When you buy from once we have issued an Order confirmation number, you have a binding contract, the transaction price is locked-in and any corresponding market risk is transferred to you. This is a benefit to you because you know your price at your Confirmation time and we believe this is one of the key benefits of transacting with If you default in your performance of payment, we may cancel your Order(s). Any Market Gain on Order cancellations shall vest in and remain the property of, and shall have no responsibility to you for Market Gain. We reserve the right to cancel any Orders at any time and for any reason.

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12. Force Majeure

  • If cannot perform any obligation hereunder as a result of any event that is beyond its control, including but not limited to war, strike, crime, act of God , acts of terrorism, or any other circumstances that may cause BuySilverMalaysia’s delay or failure to perform such obligation shall be excused and shall not be liable for any damages as a result of, or in connection with, such delay or such failure.
  • We shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the Goods nor for any special, indirect, economic or consequential loss or damage howsoever arising or howsoever caused (including loss of profit or loss of revenue) whether from negligence or otherwise in connection with the supply, functioning or use of the Goods.

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