Shipping & Self-Collection Policy 包裹寄送与自行取货

 

Arranging for Self Pick Up

Self collection on your orders is available. You can pick up your order at our office Mon-Fri 3pm-5pm. If other than this specific time advance appointment with our representative is required.


Encourage self-collection is made by the Purchaser. In the event, purchaser would like to authorize another person to collect on behalf, below criteria must be met: Otherwise, BSM reserve the rights to reject collection by the authorized person endorsed by Purchaser.


  • Payment is made via Bank Transfer only. For credit card / cheque transactions, please refer to our Payment Policy; Self–collection is strictly by Purchaser only.
  • Purchaser need to notify BSM via email at order@buysilvermalaysia.com, the authorized person name (as per MYKAD) and IC number prior to collection.
  • During collection, customer require to bring the original IC/Passport and the authorized person must allow BSM to make a copy of their IC for record keeping.
  • In the event, the authorized person refuse to allow BSM to make a copy, BSM reserve the rights not to release the order.

Orders for self collection at HQ office must be collected within "14 days". Otherwise, storage fee will be imposed in accordance to BuySilverMalaysia Storage Program. Please visit our Storage Policy.


Combining two or more shipping parcels are only allowable for orders placed within the "same day".


NO SHIPPING FEE for self pick up.


Please tick the 'Self Collect at HQ Office' option during your check out process. You will receive a message from us when your order is ready. Please contact us at least 24 hours before to book an appointment. All pick up is strightly by appointment only. Advance appointment is required before coming to for pick up because your order requires time to prepare.



^ Upon fill up your order detail, you have an option to select "Self Collect" checkbox.


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Shipping Carriers

Delivery will be made using PosLaju Malaysia. All delivery will be supplied with a tracking code to track your shipment.


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Delivery Tracking Number

Delivery tracking number will be emailed to you once it is made available. We usually ship within 2-3 working days after confirmation of payment. Please note that it may take up to 24 hours before your tracking code appear in Poslaju's tracking system. Poslaju normally keys in tracking code at the end of the day.


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Tracking Your Parcel

You can use tracking code provided and key it into the following links to track your shipment:



Below are tracking examples from two of our succesful shipments to Kota Kinabalu and Pulau Pinang.


poslaju tracking sample


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Packaging

All orders are pack in discreet manner. Small orders will be packed in quality imported padded envelopes. These premium envelopes are tear resistant, waterproof and insect-proof. Large orders will be prudently boxed with sufficient protection on your precious investment.


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Combining Shipment

Combining two orders or more for shipping is only allowed for orders placed within the same day. To combine shipment, please leave remark upon check out. Separate shipping charges for orders placed on different days.


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Receiver's Responsibility

It is the customer's responsibility to arrange a receiver for the shipment. BuySilverMalaysia.com can only ensure that we ship to the correct address supplied to us during checkout process. It is advisable to consider having work/office address as receiving address over residential address.

Please ensure the shipping address given is absolutely correct and accurate because we are unable take responsibility with inaccurate information.


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Shipping Nationwide in Malaysia

We ship throughout Malaysia including Sabah and Sarawak.


Shipping cost for Peninsular Malaysia is RM8.50 onwards. Sabah and Sarawak is RM9.50 onwards. Shipping charges are quoted based on weight (or order quantity) and will be automatically calculated during checkout.


FREE SHIPPING for purchases above RM1,000. (* Not included Monster Box and Gold Bullion 50 grams and above.)


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Delivery Durations

Upon confirmation of payment, delivery is usually within 5 business days for Peninsular Malaysia. Delivery for Sabah and Sarawak may take up to 7 business days. Our working day is Monday to Friday excluding public holidays.

For pre-order items, we ship out your order once we receive the goods from our suppliers. Please note that all pre-order items delivery time are for estimation only. During price rush, it is normal to experience longer waiting time due to international shortage for the precious metal.


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International Shipping

We regret that we are unable to ship previous metal outside of Malaysia for now due to taxation and legalisation. However, if you are keen in having our product sent to your country, tell us by clicking here.

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安排自行取货

顾客只需在指定的时间上门取货即每逢星期一至星期五,中午三点至五点。若您无法配合所设定的取货时间,我们需要您提前通知并给予明确的取货时间和日期,我们的团队将会为您安排。


我们建议顾客不要通过第三方上门取货。反之,顾客则必须根据以下条规安排第三方为您上门取货, 否则我们将保留拒绝出货给第三方的权利:


  • 顾客只能通过银行转帐的方式付款。至于信用卡/支票使用者,请参阅我们的付款条规;即顾客必须亲自上门取货,凡授权于第三方取货是不被允许的。
  • 提前发邮件通知我们所委派的第三方的姓名及身份号码 (所提供的姓名及身份证号码需与身份证相同),电邮地址为: order@buysilvermalaysia.com
  • 上门取货的同时,顾客/所委派的第三方需携带 身份证/ 护照,而所委派的第三方则必须允许我们复印其身份证/ 护照以作为记录。
  • 若所委派的第三方拒绝让我们复印其身份证/ 护照,我们将保留拒绝出货的权利。

所有选择自行取货的订单必须在下单后的14天内上门取货。否则我们将会计算保险库储存费用。欲知详情请游览保险库存条款


选择自行取货的顾客,我们将不会征收运送费用。


当您在下订单时,请在“自行上门取货”的空格打勾。当我们已准备好出货给顾客,您将会通过电话信息或电邮收到由我们发出的通知。若您欲预约取货时间和日期,请提前一天致电通知我们。所有的取货要求必需与我们预约,因为我们需要时间安排货物转送至办事处。



^ 当您在填写相关资料的当儿,您可在“自行取货” 的空格打勾。


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包裹寄送

我们将委派PosLaju Malaysia 运送包裹。我们将会提供您 包裹追踪号码 (tracking number) 以便让你随时追踪包裹的运送状态。


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包裹追踪号码 (Deliver Tracking Number)

当我们已准备好出货给顾客,包裹追踪号码 将会以电邮的方式发送至您的电邮地址。我们通常需要在收到货款后的2至3天的工作日之间把包裹寄出。请注意所提供的 包裹追踪号码 或许会在包裹寄出的24小时后才会出现在Poslaju的追踪系统里供顾客查询。


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追踪包裹

您可通过以下所提供的连结输入您的 包裹追踪号码 追踪您的包裹最新寄送状态。



以下是我们其中两个顾客的包裹成功从吉隆坡寄送到槟城及哥打京那巴鲁的追踪例子:


poslaju tracking sample


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包裹包装方法

所有的包裹将会被谨慎的处理及包装。我们采用具有高品质的进口封袋包装体积小的包裹。这些高品质的进口封袋具有抗撕扯, 防水及防虫的功能。而至于大体积的包裹将会被包装在箱子里且做足保护措施以避免产品在寄送过程中磨损。


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订单整合寄送

订单整合寄送只能在所有订单都在同一天下订的情况下才被允许。若您想将同一天的订单整合寄送,请在下订的同时留言标注。若订单各自在不同的日期下订,寄送费用也将会被各别计算。


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收货人的责任

顾客有责任安排收货人随时接收货物。我们只能确保包裹在寄送前其寄送地址与顾客所指定的寄送地址相同。为避免包裹寄送到住宅却无人接收,顾客也可以选择将包裹寄送到所处的办公室或公司。

请确保您所提供的寄送地址是绝对正确无误的,若提供不正确的寄送地址我们将不负上任何责任。


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寄送只限马来西亚境内

我们所寄送的范围只限马来西亚境内,也包括沙巴及砂劳越。


西马半岛的寄送费用从RM8.50开始起跳,而沙巴及砂劳越则从RM9.50开始起跳。我们是以包裹的重量 ( 或所订产品数量 ) 计算寄送费用而相关寄送费用也将会在下订过程中自动计算且显示给顾客知晓。


单一订单若消费超过RM1,000以上,寄送费用将被免除。( *不包括Monster Box 及 已达50克或以上的黄金产品。


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包裹寄送所需时间

当收到货款后,西马半岛区的顾客大约会在五天工作日内收到包裹,而东马则需至少7天工作日。我们所谓的工作日是指星期一至星期五且不包括公共假日。

至于一些没有现货( 即需预定 )的产品,我们会在收到厂家的货物后才安排寄送服务。请注意,所有需预定的产品的发货时间只是一个预估。在价格不断上涨的期间里,很可能导致产品市场短缺的现象,所以顾客得花更久的时间等待发货。


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国际运送

基于税务及法律上的设限,我们暂时无法提供国际寄送服务。然而,如果您欲要求国际寄送服务,请点击此处告知我们。

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